PTLB Projects Is Rejuvenating Grievance System And RTI Mechanism In India

During the first term of Modi Government, bureaucrats and government departments/ministries were given complete freedom even at the cost of efficiency and good governance. As a result the grievance system and RTI mechanisms were severely compromised. The same thing was happening in the second term as well and after bringing this fact to the knowledge of Indian Government through social media, we at PTLB Projects decided to act.

We at PTLB Projects started the biggest exercise to bring accountability among Government Departments and Ministries. We are also developing an e-delivery system that would use technology and Digital India to bring digital empowerment and access to justice to national and international stakeholders. This exercise started as the Ministry of MSME is engaging in contempt of court by illegally forcing Aadhaar and not following the laws of India and norms of Digital India for acceptance of electronic documents for official purposes.

It would not be proper to disclose more details about this exercise at this stage as the matter is still sub judice but we would share more details soon. Also Indian Government has taken a hint from our exercise and has already started strengthening of the dying grievance system of India. While we appreciate the efforts of Indian Government in this regard yet there is still too much to be done, especially accountability and punishment of officials responsible for failing grievance system and RTI mechanism.

If you come across cases and incidences of failure of grievance system and RTI mechanism, you can report the same at our pro bono ODR Portal and we would help you in best possible manner. Administrators at the ODR Portal also have the power to make a reference to the TeleLaw Project of PTLB. Once that reference is made, the TeleLaw Project of PTLB would help the concerned person as per its policies and rules.

(1) Update I (28-06-2019): Today we received an online response from Shri. Satish Kumar, US (Estt.A.III) of Department of Personnel and Training (DoPT) for the RTI Application made by us and allotted to multiple CPIOs of DoPT.

The response has been provided within a period of 7 days as the RTI Application was made by us on 21-06-2019. This is a positive development and we at PTLB Projects welcome and appreciate this swift action of Shri. Satish Kumar.

We asked for the relevant provisions of the service rules or other laws/rules where a secretary or/and head of a department can be “punished for non performance” or where “disciplinary actions or administrative actions” can be initiated against them for neglecting their “official duties”. Our RTI Application also covered their liability for other civil and criminal wrongs as well.

Shri. Satish Kumar informed us that violation of any of the provisions of CCS (Conduct) Rules, 1964 may attract disciplinary action under Rule 14 or 16 of CCS (CCA) Rules, 1965 and penalties may be imposed under Rule 11 of CCS (CCA) Rules. He clarified that Rule 12 of the CCS (CCA) Rules, 1965 prescribes the “concerned authority” who can take “disciplinary action or administrative action” against guilty officials and bureaucrats.

He also informed that our application has also been marked to other concerned CPIOs of this Department for providing information directly to us. We have to wait for the response of other CPIOs as well before we take the biggest step in the history of India to bring transparency and accountability of government officials and bureaucrats.

(2) Update II (01-07-2019): Today we filed a RTI Application before the Prime Minister’s Office (PMO) regarding establishing transparency and accountability among Government Departments and Ministries. We also sought information about the Government’s pet project Digital India so that its actual implementation and truth can be revealed.

(3) Update III (02-07-2019): Yesterday we filed a RTI Application at PMO as the grievance officer was sitting upon our grievance. Today the grievance officer has forwarded our grievance to the head of the department at Ministry of MSME. We are committed to bring digital governance, Digital India, e-delivery and Good Governance in all Govt Departments and Ministries in India.